Cynthia Bledsoe Named Standards for Excellence® Licensed Consultant

The Standards for Excellence Institute, an initiative designed to help nonprofit organizations operate more ethically and accountably, announced Cynthia Bledsoe, CEO of Blue Stage Group, in its 2014 Class of Licensed Consultants. Recently completing the intensive, three-day training, consultants are now licensed in every aspect of the Standards for Excellence program and are capable of assisting nonprofits nationwide. Standards for Excellence Licensed Consultants use their new, extensive knowledge of the multi-faceted initiative to help nonprofits strengthen their governance practices and exceed the rising demand for nonprofit accountability. They provide nonprofit organizations with organizational assessments, consulting, training and assistance in the application process for national Standards for Excellence accreditation. Licensed Consultants may also use the Standards for Excellence training curricula and educational materials in all areas where the Institute does not have replication partners nationwide.
Heather Iliff, President and CEO of the Standards for Excellence Institute, shared that, “We are thrilled to welcome this prestigious group into our Licensed Consultant fold. This year’s class was our largest ever, coming at a time when the program is growing and expanding by leaps and bounds. More than ever, nonprofits are looking to live by these best practices in nonprofit management and governance.”


Customer Service

Just be human. It goes a long way.

My Customer Service experience with today is a powerful example of how to turn your mistake into customer service that works for you, not against you, and is deserving of public applause, appreciation and time on your next staff meeting agenda. Their response to their mistake was warm, funny and offered me value while taking responsibility. How they dealt with this had a lot to do with me accepting their offer. In fact, my experience left me feeling more positive about their brand than before the mistake occurred. Thank you Reading Glasses! So, the next time you feel like flying off the handle or delivering a one-sided, Corporate Response, stop and ask yourself, “What would a human do?”

Their message to me today:

Ms Bledsoe,

Well, it appears that we are quite human.

A recent typo listed the price of the Millicent Bryce 126 single vision at $5.00, instead of the usual and correct $xx.xx. Sorry about that.

Naturally, we can’t sell a product for a fraction of what it cost us, but if you’d still like to continue with this selection, we will, for this instance, sell it to you at half price—just $xx.xx.

Hopefully, you see that as us being humane as well as human. And due to that deep-seated humanity, rest assured that the offending typoist will not remain in the stocks in our lobby to be publicly ridiculed for more than 2 weeks. Too lenient? Possibly. But afterwards, he will have to wear a name tag of “H. Simpson” for a yet to be determined period of time.

We’re really very sorry about the typo and any excessive salivating it may have caused. We hope you’re happy with the half-off offer and forgive our mistake. If so, just respond to this email and let us know. We’ll put your order through with the $(half price) and get it out to you today.


(Actual Person’s Name was signed here)
Human in Charge


Welcome to Blue Stage Group. Where would you like to be on the Big Blue Stage? We coach and manage for the most efficient path to stardom for co-creative ideas, new product launches, existing services, good causes, or simply yourself. We help you identify how to simplify processes and tap your greatest heart’s desire and potential for success in conscious businesses, social enterprises, nonprofits, and media & entertainment endeavors. Sometimes we just do the things you don’t like to do; like writing, or social media. When we work together, we may ask if we can tell your story in our Conscious Media good works broadcasts. We’re also passionate advocates and a resource for Placemaking and Conscious Evolution. To make sure you’re in your best place on the Big Blue Stage, give us a shout.